Shipping & Returns
Shipping Policy & Processing Time
Processing Times
The time I need to prepare an order for dispatch varies. For details, see individual items.
If I have an item already made and in stock I endeavour to dispatch with 1 to 2 working days.
Customised and personalised items will take me longer to make. I will advise each customer at the time of ordering on my lead-times, if you would like more information please contact me deeyoung@naturebyday.com and we can discuss options and time frames further.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Return & Exchange Policy
I gladly accept refunds, returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 21 days of delivery
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The following items can not be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
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Custom or personalised orders
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Earrings (for health/hygiene reasons)
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Items on sale
Condition of returns
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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Exchanges and refunds
I can not dispatch any exchange item or issue any refunds until I physically receive the original item back.
Questions about your order?
Please contact me on deeyoung@naturebyday.com if you have any problems, questions or concerns with your order.
Return Address:
5 Tipton Lane,
Leintwardine,
Craven Arms,
Herefordshire,
SY7 0LN